Coordinate new installations, including facility inspections and instrument validation/calibration.
Provide expert guidance on lab and experimental design, workflow best practices, data storage, and analysis.
Conduct on-site training for customers on qPCR, Next-Generation Sequencing, library preparation, and related products.
Troubleshoot and resolve customer complaints related to biochemistry, assay design, software, and instruments, escalating issues as needed.
Communicate technical product updates to customers and sales teams to drive success and ensure satisfaction.
Partner with various teams to develop and execute strategic plans for acquiring new business and expanding current customer relationships through consulting, presentations, and workshops.
Contribute to customer relationship management, understanding customer goals, setting appropriate product and performance expectations, and gathering intelligence regarding competitive intel and new sales opportunities.
Communicate essential technical product updates to customers and sale counterparts to drive customer success.
Has master or bachelor degree of Science in Biology, Molecular Biology, Chemistry, Chemical/Industrial Engineering or other related major.
Has min 2 (two) years experience in the biotech industry.
Prior field experience supporting customers in a highly technical field is helpful
Knowledge of genomics, sequencing applications, and methods that apply to company technology.
Capacity to interact with principal investigator-level scientists, and bioinformaticians and laboratory personnel.
Proficient with general lab best practices and common Molecular Biology techniques.
Ability to organize and align stakeholders to overcome issues success. Ability to influence without authority.
Good computer skills, experience with Microsoft Office also laboratory systems.
Able to work with team.
Willing to travel across and outside Indonesia.
Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
Thorough & nimble, finished report within time scheduled.
Coordinate new installations, including facility inspections and instrument validation/calibration.
Provide expert guidance on lab and experimental design, workflow best practices, data storage, and analysis.
Conduct on-site training for customers on qPCR, Next-Generation Sequencing, library preparation, and related products.
Troubleshoot and resolve customer complaints related to biochemistry, assay design, software, and instruments, escalating issues as needed.
Communicate technical product updates to customers and sales teams to drive success and ensure satisfaction.
Partner with various teams to develop and execute strategic plans for acquiring new business and expanding current customer relationships through consulting, presentations, and workshops.
Contribute to customer relationship management, understanding customer goals, setting appropriate product and performance expectations, and gathering intelligence regarding competitive intel and new sales opportunities.
Communicate essential technical product updates to customers and sale counterparts to drive customer success.
